Make better decisions with good data

We’re excited to announce that our latest feature release for CloudPBX includes some major improvements to reporting and data analytics. These changes help you understand how your staff and customers use your phone system, understand how people are calling you, and gain valuable business insights. New Dashboard The first improvement is on the home page, with new statistics on inbound calls and call concurrency. Call … Continue reading Make better decisions with good data

Improving Organisation Cost Management with Department Level Billing

We’ve made an improvement to CloudPBX. It’s now even easier to group and manage your call cost groupings – helping business attribute costs between departments and billing zones more easily. For a long time, we’ve supported Account Codes within the CloudPBX portal to the detail record system. This could be exported and used to internally log and manage the calls that each department made for … Continue reading Improving Organisation Cost Management with Department Level Billing

CloudPBX Mobile 1.2 Updates

The latest release of CloudPBX Mobile has been pushed to the Google Play store and Apple App Store. This release addresses a number of bugs relating to Bluetooth interaction, Push Notifications and a number of Bluetooth related features. It also paves the way for future improvements with relation to video calling. You can find it on the Apple App Store or the Google Play Store. … Continue reading CloudPBX Mobile 1.2 Updates

Internet Route Security: a long way to go

[This article was originally posted by Andrew Yager on LinkedIn] The last week hasn’t been great for the global internet community from a routing security standpoint. From the news that Google’s traffic was accidentally routed through Russia (and Nigeria) to Telstra accidentally black-holing customer traffic yesterday morning, you could be forgiven for wondering how the internet functions at all. In a conversation with one of my colleagues on Wednesday, not … Continue reading Internet Route Security: a long way to go

nbn got you down? You’re not alone…

Even though nbn can be a headache… … it doesn’t need to be. A recent report by the Australia Communications & Media Authority (ACMA) has highlighted that 42% of small businesses have complained about the nbn since connecting. Additionally, 40% of businesses have experienced “downtime” in their service, with one i seven businesses being left without phone or internet for over a month. These statistics … Continue reading nbn got you down? You’re not alone…

Can you get nbn? Qualifications are now easier!

In early July, we released our nbn REST API for service qualifications and management. Since then we’ve processed hundreds of qualifications and used it to solve several complex problems relating to service availability for nbn. But now we’ve made it even easier for our residential, business and wholesale customers to access the power of this system. We’ve brought our nbn Qualification Endpoint to the Real … Continue reading Can you get nbn? Qualifications are now easier!

Network Incident: 3rd July 2018

Earlier today we experienced two seperate but related network faults that affected a number of customers. We take the availability of our network very seriously, and with the the impact of these incidents being much larger than usual, we felt it warranted a post-mortem. At 11:15pm on Monday 2nd July, we performed some routine maintenance on our IPv6 network. Following the change, our engineering team … Continue reading Network Incident: 3rd July 2018

A new era for .au

Over the weekend we saw the biggest change to the .au domain name space. The operational control and management for .au has been migrated to Afilias, who currently manage over 25 of the global Top Level Domains (TLDs). The transition means that domain owners can now register domains for a range of time periods (from 1 year to 5 years) and benefit from reduced costs. … Continue reading A new era for .au