Connect with Konnect

We’re so excited to launch the beta of our Konnect portal. Konnect makes it simple for you to manage your services with Real World. We’ve exposed the tools our customers ask us for, and more. But words are one thing – and a picture is worth a thousand words, so let’s get to showing what’s new! Getting in You connect to Konnect with your “CAT” … Continue reading Connect with Konnect

Stay in touch during lockdown

We know that the changes to stay-at-home-orders and lockdown restrictions across Australia are resulting in many businesses changing the way they work again. We’re really please to announce that we’ve launched new features into our CloudPBX and SIP Routing products to make it easier for you to stay in touch with your customers. Simpler Diversions We’ve added the ability to schedule “carrier level” diversions. This … Continue reading Stay in touch during lockdown

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Changes to regulation on Voice Services

In a battle to combat SPAM and Scam calls, ACMA has advised that they will be introducing a new Industry Code to help reduce SPAM and Scam calls. We are writing to let you know about some important regulatory changes that require your attention. These changes create obligations for Carriers and Carriage Service Providers (C/CSPs) to help reduce scam calls in Australia. All C/CSPs, including … Continue reading Changes to regulation on Voice Services

COVID-19 Remote Work Guidelines

Earlier this week we set the following article as an email to our customers. Many have found it helpful in planning their business response to coronavirus, and so we are sharing the article more generally. With the rise in the number of cases of COVID-19 across NSW, and the requirements for self-isolation, many of our customers have contacted us as they start to plan their … Continue reading COVID-19 Remote Work Guidelines

CloudPBX makes life more awesome

We’re busy adding new features to CloudPBX and CloudPBX mobile. This update gives you a preview of what’s coming soon. If you’ve got questions about our upcoming release, or if you want to test out any features we’d love to chat to you! Easier setup for CloudPBX Mobile One of the big things we’re excited about is our upcoming changes to how CloudPBX mobile is … Continue reading CloudPBX makes life more awesome

Make better decisions with good data

We’re excited to announce that our latest feature release for CloudPBX includes some major improvements to reporting and data analytics. These changes help you understand how your staff and customers use your phone system, understand how people are calling you, and gain valuable business insights. New Dashboard The first improvement is on the home page, with new statistics on inbound calls and call concurrency. Call … Continue reading Make better decisions with good data

Improving Organisation Cost Management with Department Level Billing

We’ve made an improvement to CloudPBX. It’s now even easier to group and manage your call cost groupings – helping business attribute costs between departments and billing zones more easily. For a long time, we’ve supported Account Codes within the CloudPBX portal to the detail record system. This could be exported and used to internally log and manage the calls that each department made for … Continue reading Improving Organisation Cost Management with Department Level Billing