As the lockdown restrictions continue to tighten, we want our customers to know that we are here to help support you. We can help you adapt Whether you need help moving more staff to work from home, updating your phone system to support remote working, help getting started with Microsoft Teams or Slack, or remote access to your systems, we are ready, willing and able … Continue reading We’re here to help during COVID lockdowns
We know that the changes to stay-at-home-orders and lockdown restrictions across Australia are resulting in many businesses changing the way they work again. We’re really please to announce that we’ve launched new features into our CloudPBX and SIP Routing products to make it easier for you to stay in touch with your customers. Simpler Diversions We’ve added the ability to schedule “carrier level” diversions. This … Continue reading Stay in touch during lockdown
For years I’ve been a “road warrior”. I pick up my laptop and it travels with me. I’m used to being on call 24×7, and keep in regular touch with the internet and any services I need to be able to deliver the services our customers expect. To make that work, we’ve had to develop tools, systems and processes which support our technical team, sales … Continue reading It’s all about mobility
Earlier this week we set the following article as an email to our customers. Many have found it helpful in planning their business response to coronavirus, and so we are sharing the article more generally. With the rise in the number of cases of COVID-19 across NSW, and the requirements for self-isolation, many of our customers have contacted us as they start to plan their … Continue reading COVID-19 Remote Work Guidelines
We’ve worked hard to make our number port process simpler for our customers. Our wholesale customers can benefit from this first, with the new online number porting form available here. The new form helps reduce errors in the number porting process and simplifies the interaction with our team. Give it a go today! Continue reading Making number ports simpler
Even though nbn can be a headache… … it doesn’t need to be. A recent report by the Australia Communications & Media Authority (ACMA) has highlighted that 42% of small businesses have complained about the nbn since connecting. Additionally, 40% of businesses have experienced “downtime” in their service, with one i seven businesses being left without phone or internet for over a month. These statistics … Continue reading nbn got you down? You’re not alone…
We’re excited to announce the launch of our new SoftPhone app for our CloudPBX Platform, CloudPBX Mobile. CloudPBX Mobile enables users of the Real World CloudPBX to have a simple, hassle-free way to use their mobile phones as part of their business phone system. We’ve been using it internally for some time now and it’s made a massive difference to the way we work. The … Continue reading CloudPBX Mobile is here
To make it easier for our customers to prepare for public holidays, we’ve launched an online form that captures the information we require to get you set up. If you need your public holiday messages programmed, simply head here and we’ll set you up! If you run into an challenges, or simply need our help, feel free to contact us on 1300 798 718 or … Continue reading Public Holiday Messages
