On 7th August 2023, Telstra will implement their verification IVR for geographic numbers owned by Telstra on most outgoing calls. Continue reading Changes to outgoing calls using a Telstra number from 7th August 2023
Update: If you need to use a number that is owned by Telstra, you can request we whitelist the number in Telstra’s systems here. Around 18 months ago we wrote about changes Telstra was proposing to help combat SPAM calls. The original proposed changes were later shelved due to challenges in their proposed implementation. Telstra has confirmed they intend to proceed with this program from … Continue reading Telstra to (actually) implement SPAM call blocking
This week Telstra have advised that they will be implementing new policies affecting the presentation of Telstra CLI numbers from networks that are not Telstra after 30th November. In the past, this type of behaviour was common in situations where a customer was trying to provide redundancy to their network, achieving a better call rate from another provider, or simply forwarding numbers through their phone … Continue reading Don’t get caught out by Telstra’s network changes
We know that the changes to stay-at-home-orders and lockdown restrictions across Australia are resulting in many businesses changing the way they work again. We’re really please to announce that we’ve launched new features into our CloudPBX and SIP Routing products to make it easier for you to stay in touch with your customers. Simpler Diversions We’ve added the ability to schedule “carrier level” diversions. This … Continue reading Stay in touch during lockdown
For years I’ve been a “road warrior”. I pick up my laptop and it travels with me. I’m used to being on call 24×7, and keep in regular touch with the internet and any services I need to be able to deliver the services our customers expect. To make that work, we’ve had to develop tools, systems and processes which support our technical team, sales … Continue reading It’s all about mobility
We’ve worked hard to make our number port process simpler for our customers. Our wholesale customers can benefit from this first, with the new online number porting form available here. The new form helps reduce errors in the number porting process and simplifies the interaction with our team. Give it a go today! Continue reading Making number ports simpler
Even though nbn can be a headache… … it doesn’t need to be. A recent report by the Australia Communications & Media Authority (ACMA) has highlighted that 42% of small businesses have complained about the nbn since connecting. Additionally, 40% of businesses have experienced “downtime” in their service, with one i seven businesses being left without phone or internet for over a month. These statistics … Continue reading nbn got you down? You’re not alone…
Down the back of a hidden plaza is Katoomba’s newest gem. You might be forgiven if you didn’t see it there. It’s a little lost. But this small, locally owned book shop is anything but. Karl Grice, owner, writes: Sometimes when I’m packing for a trip, I feel quite sure I have forgotten something, but I can’t quite remember what it is. The Little Lost … Continue reading Spotlight – The Little Lost Bookshop
Migrating your voice services for the NBN can be hard, but the first step is to speak to someone who understands those challenges. Continue reading Cut the cord and connect with the cloud
We’re excited to announce the launch of our new SoftPhone app for our CloudPBX Platform, CloudPBX Mobile. CloudPBX Mobile enables users of the Real World CloudPBX to have a simple, hassle-free way to use their mobile phones as part of their business phone system. We’ve been using it internally for some time now and it’s made a massive difference to the way we work. The … Continue reading CloudPBX Mobile is here
