Making number ports simpler
We’ve worked hard to make our number port process simpler for our customers. Our wholesale customers can benefit from this first, with the new online number porting form available here. The new form helps reduce errors in the number porting process and simplifies the interaction with our team. Give it a go today! Continue reading Making number ports simpler
Improving Organisation Cost Management with Department Level Billing
We’ve made an improvement to CloudPBX. It’s now even easier to group and manage your call cost groupings – helping business attribute costs between departments and billing zones more easily. For a long time, we’ve supported Account Codes within the CloudPBX portal to the detail record system. This could be exported and used to internally log and manage the calls that each department made for … Continue reading Improving Organisation Cost Management with Department Level Billing
CloudPBX Mobile 1.2 Updates
The latest release of CloudPBX Mobile has been pushed to the Google Play store and Apple App Store. This release addresses a number of bugs relating to Bluetooth interaction, Push Notifications and a number of Bluetooth related features. It also paves the way for future improvements with relation to video calling. You can find it on the Apple App Store or the Google Play Store. … Continue reading CloudPBX Mobile 1.2 Updates
Internet Route Security: a long way to go
[This article was originally posted by Andrew Yager on LinkedIn] The last week hasn’t been great for the global internet community from a routing security standpoint. From the news that Google’s traffic was accidentally routed through Russia (and Nigeria) to Telstra accidentally black-holing customer traffic yesterday morning, you could be forgiven for wondering how the internet functions at all. In a conversation with one of my colleagues on Wednesday, not … Continue reading Internet Route Security: a long way to go
Empathically Walking the Customer Journey
Every day our customers have things that matter to them; problems they need to solve, challenges they need to overcome, and change they want to be and see. Yesterday I wrote about some of the things I’d learnt about Design Thinking and Customer Change. Today’s course was about exploring how we understand our customers, how we understand the road that they are on, and how … Continue reading Empathically Walking the Customer Journey
Design Thinking: what we’re learning about our customers
Real World Group is passionate about is delivering good solutions that meet the real needs of our customers. In a busy, constantly changing IT space, how do we do that? Around 18 months ago, we were introduced to the concept of “Design Thinking”. Design Thinking works by changing the way you think about what you do. Instead of looking at the products and services you … Continue reading Design Thinking: what we’re learning about our customers
HyperConnect by Real World proudly sponsors JPPS Run4Fun
We’re excited that HyperConnect by Real World was able to be the major sponsor of John Purchase Public School’s Run4Fun last week. Being part of our community is important to us, and we’re delighted to have been able to partner with the JPPS P&C for this exciting event. View this post on Instagram HyperConnect by Real World was proud to be the major sponsor the JPPS … Continue reading HyperConnect by Real World proudly sponsors JPPS Run4Fun
Dell SCOS 7.3 innovates again
We’ve long been a fan of the Dell SC series storage arrays. But with the 7.3 series firmware, Dell has blown our expectations out of the water. With a new UI and massive performance improvements – there isn’t much not to love! New SCOS 7.3 features include: Major IOPS performance boost Now up to 2.2M max IOPS per array, over 20M in federated multi-array environments … Continue reading Dell SCOS 7.3 innovates again
nbn got you down? You’re not alone…
Even though nbn can be a headache… … it doesn’t need to be. A recent report by the Australia Communications & Media Authority (ACMA) has highlighted that 42% of small businesses have complained about the nbn since connecting. Additionally, 40% of businesses have experienced “downtime” in their service, with one i seven businesses being left without phone or internet for over a month. These statistics … Continue reading nbn got you down? You’re not alone…
Can you get nbn? Qualifications are now easier!
In early July, we released our nbn REST API for service qualifications and management. Since then we’ve processed hundreds of qualifications and used it to solve several complex problems relating to service availability for nbn. But now we’ve made it even easier for our residential, business and wholesale customers to access the power of this system. We’ve brought our nbn Qualification Endpoint to the Real … Continue reading Can you get nbn? Qualifications are now easier!