Empathically Walking the Customer Journey

Every day our customers have things that matter to them; problems they need to solve, challenges they need to overcome, and change they want to be and see. Yesterday I wrote about some of the things I’d learnt about Design Thinking and Customer Change. Today’s course was about exploring how we understand our customers, how we understand the road that they are on, and how … Continue reading Empathically Walking the Customer Journey

Design Thinking: what we’re learning about our customers

Real World Group is passionate about is delivering good solutions that meet the real needs of our customers. In a busy, constantly changing IT space, how do we do that? Around 18 months ago, we were introduced to the concept of “Design Thinking”. Design Thinking works by changing the way you think about what you do. Instead of looking at the products and services you … Continue reading Design Thinking: what we’re learning about our customers

HyperConnect by Real World proudly sponsors JPPS Run4Fun

We’re excited that HyperConnect by Real World was able to be the major sponsor of John Purchase Public School’s Run4Fun last week. Being part of our community is important to us, and we’re delighted to have been able to partner with the JPPS P&C for this exciting event. View this post on Instagram HyperConnect by Real World was proud to be the major sponsor the JPPS … Continue reading HyperConnect by Real World proudly sponsors JPPS Run4Fun

Dell SCOS 7.3 innovates again

We’ve long been a fan of the Dell SC series storage arrays. But with the 7.3 series firmware, Dell has blown our expectations out of the water. With a new UI and massive performance improvements – there isn’t much not to love! New SCOS 7.3 features include: Major IOPS performance boost Now up to 2.2M max IOPS per array, over 20M in federated multi-array environments … Continue reading Dell SCOS 7.3 innovates again

nbn got you down? You’re not alone…

Even though nbn can be a headache… … it doesn’t need to be. A recent report by the Australia Communications & Media Authority (ACMA) has highlighted that 42% of small businesses have complained about the nbn since connecting. Additionally, 40% of businesses have experienced “downtime” in their service, with one i seven businesses being left without phone or internet for over a month. These statistics … Continue reading nbn got you down? You’re not alone…

Can you get nbn? Qualifications are now easier!

In early July, we released our nbn REST API for service qualifications and management. Since then we’ve processed hundreds of qualifications and used it to solve several complex problems relating to service availability for nbn. But now we’ve made it even easier for our residential, business and wholesale customers to access the power of this system. We’ve brought our nbn Qualification Endpoint to the Real … Continue reading Can you get nbn? Qualifications are now easier!

Gutenberg for WordPress is coming…

A few years ago we made the jump from Drupal to WordPress as the primary Content Management System (CMS) we deploy for our customers. While Drupal is still our ideal choice for complex data based websites, WordPress brings a level of simplicity and power to the web publishing experience. While WordPress makes building websites easy, handling complex layouts has always been a challenge without additional … Continue reading Gutenberg for WordPress is coming…

Survey Extended! Share your knowledge for a chance to win!

A few weeks ago, we invited you to complete our survey on IT and Software Updates for a chance to win a Microsoft Surface Pro 4. Now we’re giving you a few more days to share your thoughts (the survey now closes on Wednesday, 1st August 2018). In case you missed it, here’s the recap:   What do you know about IT updates? IT and … Continue reading Survey Extended! Share your knowledge for a chance to win!

Manage overlapping external subnets with Docker

One of the good (and bad) features of using Docker and docker-compose is it’s ability to spin up virtual networks for your container stack. This encourages application isolation, and clear thinking about what network ports you need to expose from and between your containers. By default, Docker allocates a /16 subnet from the 172.[17-32].0.0 range for their network segments. Unfortunately, we use this range extensively … Continue reading Manage overlapping external subnets with Docker